FAQ
FAQ
1. How long will it take for my coffee to arrive?
To ensure maximum freshness, our specialty beans are roasted in small batches at our California facility. Once your order is processed, your package typically arrives at your doorstep within 5–7 business days. We will send a tracking link to your email the moment your coffee leaves our roastery.
2. Do you offer complimentary shipping?
Yes—we offer complimentary standard shipping on all U.S. orders, bringing the spirit of the West Coast straight to you without extra fees. For international shipments, rates are calculated at checkout based on your destination.
3. What is included in the Westward Brew collection?
We focus on a highly curated selection of premium, specialty-grade coffees. Our collection features single-origin beans, signature balanced blends, and exclusive seasonal roasts inspired by the moods of the California coast. We prioritize the natural purity and smooth profile of the bean, rather than artificial flavorings.
4. What is your return policy?
Because coffee is a fresh, perishable product, we are unable to accept returns on shipped items. However, we want your morning ritual to be seamless. If your order did not meet your expectations or if there was an issue during transit, please contact us and we will find a solution.
5. How can I track my shipment?
As soon as your package is on its way, you will receive a shipping confirmation email with a tracking number. This allows you to follow your coffee’s journey from our California coast to your kitchen.
