Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at joshtinaglia@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at joshtinaglia@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at joshtinaglia@outlook.com.

RETURN & REPLACEMENT POLICY

At Westward Brew, we want your daily coffee ritual to be seamless. While we
strive for perfection in every shipment, we understand that issues can
occasionally arise. Our promise is to resolve any order discrepancies quickly,
fairly, and with the utmost care.

Incorrect Checkout Information

If an issue occurs due to errors made during checkout—such as an incorrect
shipping address, wrong grind selection, or accidental product
choice—replacement and reshipping costs remain the responsibility of the
customer.

How to resolve this:
Please place a new, correct order on our website, then contact our support team
with both your original and new order numbers. We will prioritize your
replacement to minimize any delay in your morning routine.

Fulfillment Mistakes on Our Part

While we maintain meticulous quality standards, human errors can happen. If we
ship the incorrect product, an incorrect grind, or make a fulfillment error, we
take full responsibility.

In these situations:

- We will replace your order at no additional cost to you.
- All shipping fees for the replacement will be fully covered by Westward
Brew.
- Your corrected order will be expedited.

Simply contact our support team with your order number and a brief note, and we
will make it right.

Shipping Carrier Issues & Lost Packages

Occasionally, delivery issues arise that are beyond our control (such as carrier
delays, stolen packages, or orders marked as "delivered" but not received). If
you experience a lost package, you can file a claim directly with the carrier,
or request a replacement through us.

If you request a replacement from Westward Brew:

- The customer will cover the replacement shipping fee.
- Westward Brew will absorb the product cost (up to $25 USD) as a gesture of
support.
- Please reach out to our team with your replacement order number and details
of the carrier issue so we can process your reimbursement promptly.

Important Return Notice

For health, safety, and quality-control reasons, we do not accept physical
returns of coffee products. Please do not ship coffee back to our roastery, as
all returned food items must be discarded immediately upon arrival.

How to Request a Replacement

To process a replacement smoothly:

1. Place a new order through our online store.
2. Complete the checkout process.
3. Contact our support team with:
- The new order number
- The original order number
- A brief description of the issue

Once processed, we will apply the appropriate refunds/reimbursements and provide
you with updated tracking details.

International & Volume Orders

- International Shipments: We cannot guarantee international deliveries once
they have been handed over to the local postal carrier.
- Bulk & Wholesale: All bulk and wholesale orders are sold under Ex-Works
(EXW) terms and may be subject to separate agreements.

Thank you for welcoming Westward Brew into your home. We are dedicated to
ensuring your experience is grounded in quality and trust.